Business and Licensing information 

Neevwealth Limited (trading as NEEV and NEEV Mortgages) holds a Financial Advice Provider (FAP) licence issued by the Financial Markets Authority (FMA) to provide financial advice services.

Neevwealth Limited Financial Services Provider Number is FSP1010890.

Rajiv Babbar FSP1010937 is registered Financial Service Provider.

Our contact details:

Address: 26D Endeavour Street, Blockhouse Bay, Auckland 0600
Phone: 021 155 0661
Email: rajiv.babbar@neev.co.nz
Website: neev.co.nz

Nature and Scope of financial advice services

Our Services:  Lending – Residential, Business and Commercial

Banks and Non-Bank Lenders: Westpac, ANZ, ASB, BNZ, SBS, Co-operative Bank, ICBC, Bank of China, China Construction Bank, Southern Cross, First Mortgage Trust, Liberty Financial, Pepper Money, Basecorp Finance, ASL Mortgages, Asap Finance, CML, Heartland Bank, Avanti Finance, Cressida Capital, DBR, Oxford Finance, Unity, BIZCAP, and Prospa.

Note: list of lenders may change 

Our fees 

The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable.

The fees charged for our advice and services may be based on a combination of a set dollar amount or a percentage-based fee.

Our agreed advice and service fees may include charges for Initial advice ongoing or annual advice and services.

Commissions

For services in relation to loan products, commissions may be paid by the product provider as a percentage of the value of your loan balance. Some providers also provide an ongoing commission for your continuous usage of mortgage service from the provider based on our advice. 

We will always explain these commissions or fees to you as part of our advice disclosure process.

Conflicts of interest or other incentives

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.

(example only)

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

(Discounted CRM, subsidized training for advisers or other non-monetary benefits.)

(Set targets or volume-based agreements or contracts with providers)

How we manage any conflicts of interest 

To ensure our advisers prioritise our clients’ interests:

We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.

All our advisers undergo annual training about how to manage conflicts of interest. 

We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.

We undertake an annual independent Compliance Assurance Review.

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

• Meet the standards of competence, knowledge, and skill set out in the Code of Conduct 

• Give priority to the clients’ interest, and

• Exercise care, diligence and skill, and

• Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.

Our Internal complaints process 

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Rajiv Babbar who can be reached via email at rajiv.babbar@neev.co.nz or 021 155 0661. Rajiv Babbar will reply to you within 24 hours.

Our internal complaints handling process is as follows:

• Acknowledge your complaint within 24 hours 

• Inform you how we will address the complaint

• Gather any information that will help us resolve the complaint

• Aim to resolve the complaint within 20 working days. 

If we cannot resolve the complaint within this timeframe, we will update you regarding the next steps.

Our external complaints process 

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme: Financial Services Complaints Limited. This service will cost you nothing and will help us resolve any complaints.

You can contact Financial Services Complaints Limited at:

Address: Financial Services Complaints, PO Box 5967, Wellington 6145

Phone number: 0800 347 257

Email address:    info@fscl.org.nz